Returns

A print-on-demand item is manufactured when the order is received. Due to the nature of the print-on-demand manufacturing process, we do not accept returns or exchanges on physical products. If you receive a defective or damaged item, please contact us within 30 days of receiving your order. We will review your case and, if applicable, provide a replacement or issue a refund at our sole discretion. 

Refunds

Digital eBook Return Policy:
1. No Refunds, All Digital Sales Are Final:
  • Due to the nature of digital products, all eBook sales are final, and we do not offer refunds or exchanges unless otherwise stated under exceptional circumstances.
2. Exceptional Circumstances for Refunds:
  • Refunds may be considered in the following exceptional circumstances:
    • Duplicate purchases: If a customer accidentally purchases the same eBook multiple times, we will issue a refund for the duplicate purchase(s) upon verification.
    • Technical issues: If the eBook file is corrupted or inaccessible despite reasonable attempts to resolve the issue, we will issue a refund or provide a replacement copy.
3. Contact Customer Support:
  • You must request a refund within 7 days of the order date on digital products and 30 days for physical products. We let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your refund, please contact us by filling out our Contact Us form or email support@mdwpress.com with your order number.
4. Prevention of Abuse:
  • To prevent abuse of our return policy, customers are responsible for:
    • Verifying the compatibility of their devices and software with our eBook format before purchase.
    • Providing accurate contact/email and payment information.
    • Avoiding the distribution or sharing of copyrighted eBook files, as it may result in the suspension of their account and legal action.
5. Unauthorized Sharing:
  • Unauthorized sharing or distribution of our eBook files is strictly prohibited and may result in the termination of a customer's account and legal action.

Damages and issues

(a) If the work is defective so that the Customer may in law reject it, the Customer must advise the Company within seven (7) working days of delivery, failing which the customer will be deemed to have accepted the work.

(b) ‘Defective’ is defined as manufacturing faults occurring outside of the normal digital manufacturing process.

Fill out the Contact Us form with the following information:

- Order number

- Details of quantity and of damage 

- Images of the defect/damage. If this was damaged in transit, both an image of the received package and damaged books would be beneficial.

Once this information has been provided and reviewed by the team, we can offer to resolve the issue by provide a replacement or issue a refund.

About MDW Press

MISSION

Background

MDW Press is a woman and black-owned publishing imprint in the dark and speculative romantic fantasy subgenre.

MISSION

Identity

We aim to cultivate an inclusive environment and bring more diversity to our favorite tropes and classics. Our mission is to ensure that everyone can imagine themselves in our worlds and alongside our characters, regardless of race, background, ability, or disability.