Digital Purchases
Are your eBook's compatible with my eReader?
Our eBooks are compatible with the following readers:
Kindle
Kobo
NOOK
Google Play Books
BookFunnel (browser or app)
Bookfunnel released an app in late 2015 for Android and Kindle Fire devices that allowed readers to download books wirelessly to their devices. They've released a new version of the app for iOS in March 2020 to the App Store.
What is the delivery method for my digital order?
For digital products, you will receive a link to the email provided at checkout. The subject line will contain "BookFunnel", and the title of the book purchased.
To ensure there are no delivery problems, or the emails aren't going straight to your spam/junk folders, please whitelist the help@bookfunnel.com email. If the email is not in your junk folder, navigate to My.BookFunnel.com!
Buyers can log in with their purchase email on release day and download their book.
Why can't I download my digital order?
Buyers have 14 days to download the book files and can request additional time by visiting BookFunnel.com/help.
If it has not been more than 14 days, and you still cannot download your book, please fill out the Contact Us form with your order information. We'll assist you in resolving the issue promptly.
Exceptional circumstances for digital refunds
Refunds may be considered in the following exceptional circumstances, otherwise digital sales are final.
- Duplicate purchases: If a customer accidentally purchases the same eBook multiple times, we will issue a refund for the duplicate purchase(s) upon verification.
- Technical issues: If the eBook file is corrupted or inaccessible despite reasonable attempts to resolve the issue, we will issue a refund or provide a replacement copy.
Shipping
What is the typical order processing time?
Paperback print orders are typically printed and shipped within 5-7 business days. After that, it will be delivered within the timeframe selected during checkout for shipping.
Hardcover print orders are typically printed and shipped within 7-10 business days before the shipping method timeframe comes into effect. Depending on the shipping method chosen, 2-3 weeks should be allotted from purchase to delivery on all print orders.
My package was lost or stolen?
In the rare event that your package is lost or stolen after being marked as delivered, please contact the carrier directly for assistance. We will provide any necessary documentation to help resolve the issue.
My package was returned due to non-delivery?
If an order is returned to us due to non-delivery (e.g., incorrect address or failure to claim the package), we will contact you to arrange re-shipment. Additional shipping charges may apply.
My order arrived damaged?
(a) If the work is defective so that the Customer may in law reject it, the Customer must advise the Company within seven (7) working days of delivery, failing which the customer will be deemed to have accepted the work.
(b) ‘Defective’ is defined as manufacturing faults occurring outside of the normal digital manufacturing process.
Fill out the Contact Us form with the following information:
- Order number
- Details of quantity and of damage
- Images of the defect/damage. If this was damaged in transit, both an image of the received package and damaged books would be beneficial.
Once this information has been provided and reviewed by the team, we can offer to resolve the issue by provide a replacement or issue a refund.
Returns & Refunds
What Is Your Return Policy?
A print-on-demand item is manufactured when the order is received. Due to the nature of the print-on-demand manufacturing process, we do not accept returns or exchanges on physical products. If you receive a defective or damaged item, please contact us within 30 days of receiving your order. We will review your case and, if applicable, provide a replacement or issue a refund at our sole discretion. Please see full Return Policy, here.
What Is Your Refund Policy?
You must request a refund within 7 days of the order date on digital products and 30 days for physical products. See the full refund policy for special exceptions to which a digital refund will be approved. Otherwise, digital sales are final.
If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your refund, please contact us by filling out our Contact Us form or email support@mdwpress.com with your order number.
Please see the full Refund Policy, here.